Drimmers Appliances Policies
Return Policy
At Drimmers Appliances, we want you to be confident in your purchase. We strongly encourage you to review product specifications, measurements, and installation requirements before placing your order. Our team is here to answer questions and help ensure you make the right choice the first time.
That said, we understand that sometimes things don’t go as planned. Below is our return policy outlining how returns are handled and what qualifies.
Before You Buy
- Reviewing model specifications, cut-out dimensions, and electrical/gas requirements
- Reading installation manuals or asking us for a copy
- Consulting with your contractor or installer
- Calling our team with any questions before purchasing
Damaged Shipments
We take shipping seriously, but appliances are large, and delicate. Please follow these steps:
- Inspect your appliance at delivery: before signing anything. Check all sides of the box and the product itself.
- If there’s visible damage, refuse the delivery and write the issue on the delivery receipt.
- If damage is discovered after delivery, you must contact us within 24 hours at orders@drimmersUSA.com or 305-573-9010 with photos and order details.
Important: After you sign for and accept an item, you are responsible for any damage claims not reported within 24 hours.
Defective Merchandise
Most products come with a manufacturer warranty. If your product is defective:
- Notify us within 24 hours of receiving the item.
- After 24 hours, contact the manufacturer directly. Most brands require a service call to determine the next steps.
- If parts are missing or damaged, they may be eligible for free replacement under warranty.
If a residential appliance is installed in a commercial setting or moved outside the continental U.S., the manufacturer warranty may be void.
General Return Policy
Returns are accepted under the following conditions:
- You must contact us within 15 days of delivery to request a return authorization.
- Only brand-new, unused, uninstalled items in original packaging with all manuals, accessories, and blank warranty cards are eligible.
- Items that have been installed, used, plugged in, or moved from their original delivery location cannot be returned.
- Returns must be shipped using the same method as delivery (e.g., freight orders must be returned via freight).
- Items must arrive at our warehouse undamaged and in original condition to qualify for a refund.
- All returns are subject upto a 50% restocking fee.
- Shipping charges (both to and from our warehouse) are non-refundable, even if the item originally shipped free.
- Unauthorized returns or items returned without a valid Return Authorization (RA) will not be accepted.
Non-Returnable Items
We do not accept returns on:
- Air conditioners
- Special-order items
- Commercial or industrial laundry equipment
- Open-box, clearance, or final sale items
- Accessories or parts
- Any product reported more than 15 days after delivery
Refunds
- Approved refunds are issued to the original payment method within 10 business days of warehouse inspection.
- If a refund is requested more than 90 days after the original payment, a store credit will be issued instead.
We Reserve the Right
We reserve the right to refuse a return if the product:
- Shows signs of use or installation
- Is returned without original materials or packaging
- Is damaged due to improper return shipping
- Arrives without prior authorization
Need help with a return?
Reach us at orders@drimmersUSA.com or call 305-573-9010.
We’re here to help make your experience with Drimmers as smooth as possible.
