Frequently Asked Questions (FAQ)
Q: Do you offer price matching?
A: Yes! We’re happy to match a lower advertised price from an authorized U.S. retailer — as long as the item is the same brand, model, condition, and in stock. Price match requests must be made before placing your order.
Q: What prices do you not match?
A: We don’t match marketplace listings, open box or clearance deals, unauthorized sellers, or offers that include rebates, financing, or service bundles.
Q: How do I request a price match?
A: Email the product link and price details to orders@drimmersUSA.com before placing your order. We’ll review and do our best to meet or beat it.
Q: Can I cancel my order?
A: If your order hasn’t been confirmed yet, yes — cancellations are allowed. Once confirmed, cancellations may not be possible and can incur up to a 50% restocking fee.
Q: What does “confirmed” mean?
A: An order is confirmed when payment has been processed and/or the product has been released to our warehouse, vendor, or purchasing team.
Q: Are custom or open box items cancelable?
A: No. Custom, special-order, and open box items cannot be canceled once confirmed.
Q: What forms of payment do you accept?
A: We accept credit cards (Visa, MasterCard, AmEx, Discover), ACH, wire transfers, personal/business checks (after clearance), Zelle, and Venmo. In-store? We accept cash too.
Q: Do you offer financing?
A: Yes — through Synchrony Financial, with 6- or 12-month plans (subject to credit approval). Financing must be set up before confirming your order.
Q: Is full payment required upfront?
A: Orders delivering within 30 days require full payment. For later deliveries, a 50% deposit is required, with the balance due two weeks prior to delivery.
Q: Can I pay for an international export order with a credit card?
A: No. Export orders must be paid via wire transfer, ACH, or Zelle. Credit card payments are not accepted for these orders.
Q: Do you deliver locally?
A: Yes! Local delivery within the Miami area is free for orders over $2,500. Orders under that or outside the zone may include a delivery fee.
Q: Do you ship nationwide?
A: Absolutely. We deliver throughout the continental U.S. Shipping rates and timelines vary based on item, location, and logistics.
Q: What are my delivery options?
A:
- Standard Delivery (to your door or garage)
- White Glove (in-home, unpack, remove packaging)
- Installation & Haul-Away (additional fee, by licensed pros)
Q: How will I know when my order is arriving?
A: You'll get a text or email on the morning of your local delivery. Freight shipments come with tracking or a BOL (Bill of Lading) number.
Q: Do you ship internationally?
A: We support export orders through freight forwarders based in Miami. We don't ship directly outside the U.S.
Q: What if my order arrives damaged?
A: Inspect your appliance immediately. If there's visible damage, refuse delivery and note it on the form. For hidden damage, contact us within 24 hours with photos.
Q: What's your return policy?
A: We accept returns within 15 days of delivery on unused, uninstalled products in original packaging. All returns must be authorized and are subject to up to a 50% restocking fee.
Q: What items are not returnable?
A: We do not accept returns on air conditioners, open-box or clearance items, installed or used appliances, special orders, commercial equipment, parts or accessories.
Q: Who pays for return shipping?
A: The customer is responsible for all shipping costs — including original delivery and return freight.
Q: When do I get my refund?
A: Once we inspect and approve the return, refunds are issued to your original payment method within 10 business days. Store credit will be issued for refunds requested after 90 days.
Q: Who's responsible after it's handed off?
A: Our responsibility ends once the product is delivered to and signed for at your freight forwarder's facility. We are not liable for any damage, loss, or issues beyond that point.
Q: Do exported items have warranties?
A: Most manufacturers only honor warranties within the U.S. Warranty coverage may be void once the item leaves the country. Always confirm with the brand first.