Expert Guidance for Your Luxury Kitchen

Yes! We're happy to match a lower advertised price from an authorized U.S. retailer — as long as the item is the same brand, model, condition, and in stock. Price match requests must be made before placing your order.

We don't match marketplace listings, open box or clearance deals, unauthorized sellers, or offers that include rebates, financing, or service bundles.

Email the product link and price details to orders@drimmersUSA.com before placing your order. We'll review and do our best to meet or beat it.

If your order hasn't been confirmed yet, yes — cancellations are allowed. Once confirmed, cancellations may not be possible and can incur up to a 50% restocking fee.

An order is confirmed when payment has been processed and/or the product has been released to our warehouse, vendor, or purchasing team.

No. Custom, special-order, and open box items cannot be canceled once confirmed.

We accept credit cards (Visa, MasterCard, AmEx, Discover), ACH, wire transfers, personal/business checks (after clearance), Zelle, and Venmo. In-store? We accept cash too.

Yes — through Synchrony Financial, with 6- or 12-month plans (subject to credit approval). Financing must be set up before confirming your order.

Orders delivering within 30 days require full payment. For later deliveries, a 50% deposit is required, with the balance due two weeks prior to delivery.

No. Export orders must be paid via wire transfer, ACH, or Zelle. Credit card payments are not accepted for these orders.

Yes! Local delivery within the Miami area is free for orders over $2,500. Orders under that or outside the zone may include a delivery fee.

Absolutely. We deliver throughout the continental U.S. Shipping rates and timelines vary based on item, location, and logistics.

• Standard Delivery (to your door or garage)
• White Glove (in-home, unpack, remove packaging)
• Installation & Haul-Away (additional fee, by licensed pros)

You'll get a text or email on the morning of your local delivery. Freight shipments come with tracking or a BOL (Bill of Lading) number.

We support export orders through freight forwarders based in Miami. We don't ship directly outside the U.S.

Inspect your appliance immediately. If there's visible damage, refuse delivery and note it on the form. For hidden damage, contact us within 24 hours with photos.

We accept returns within 15 days of delivery on unused, uninstalled products in original packaging. All returns must be authorized and are subject to up to a 50% restocking fee.

We do not accept returns on air conditioners, open-box or clearance items, installed or used appliances, special orders, commercial equipment, parts or accessories.

The customer is responsible for all shipping costs — including original delivery and return freight.

Once we inspect and approve the return, refunds are issued to your original payment method within 10 business days. Store credit will be issued for refunds requested after 90 days.

Our responsibility ends once the product is delivered to and signed for at your freight forwarder's facility. We are not liable for any damage, loss, or issues beyond that point.

Most manufacturers only honor warranties within the U.S. Warranty coverage may be void once the item leaves the country. Always confirm with the brand first.